ADD and IRD Manager

Responsibilities

• Implement and manage all company programs to ensure compliance with the SOP’s and LSOP’s
• Work with closely with Outlet Assistant Mangers to maintain standards of food and beverage quality and guest service quality
• Receives departmental relates guest complaints and ensures corrective action is taken to maintain a high level of customer satisfaction and quality
• Increases level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image
• Marketing of All-Day Dining Restaurant, In-Room Dining &, Refreshment Centre, develop and manage the implementation of menus, package deals, promotions, displays, decorations, and presentations within corporate guidelines to capture more in-house guests and a larger share of the local market to meet/exceed sales and financial goals and objectives. Develops the annual marketing plan
• Assists to develop, recommend, implement, and manage the division’s annual budget, business/marketing plan forecasts and objectives to meet/exceed management expectations
• Achieves budgeted revenues and expenses and maximizes profitability related to the food and beverage department
• Assists in creating and implementing and maintaining local and national sales/marketing programs
• Recruitment and development of employees

Qualifications

• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast-paced environment
• Outstanding knowledge of F&B product and high-end service levels